Data Deletion Request

1. Important Notice

Account deletion is an irreversible process. Once completed, you will not be able to recover your account or any associated data. Please consider this carefully before proceeding.

2. How to Request Account Deletion

To initiate the account deletion process, please send an email to our support team with the required information:

• Email Address: hello@magicwaitparis.com
• Subject:"Account Deletion Request"
• Required Information: Send from the email address associated with your account
• Confirmation Statement: Include the text"I confirm that I want to permanently delete my Magic Wait Paris account and all associated data"

3. What Happens After You Submit Your Request

The deletion process follows these steps:

1. Confirmation: You'll receive an email confirmation acknowledging your deletion request.
2. Verification: We'll verify your identity to ensure the request is legitimate.
3. Processing: Complete deletion of your data from our active systems may take up to 14 business days.
4. Final confirmation: You'll receive a final email once the deletion process is complete.

4. Data Retention Policy

Data That Will Be Permanently Deleted

• Your profile information (name, email, preferences)
• Visit plans and saved attractions
• Activity history within the app
• Personalized recommendations and settings
• Any user-generated content or feedback

Data That May Be Retained

For legal, security, and technical reasons, some data may be retained for limited periods:

• Legal compliance: Transaction records for tax and legal purposes (5 years)
• Security: Login attempt logs for fraud prevention (30 days)
• Analytics: Anonymized usage data that cannot identify you
• Technical: Backup systems may retain data for up to 90 days during the deletion process

5. Contact Information

If you have any questions about the data deletion process or need assistance:

• Email: hello@magicwaitparis.com
• Responsible: Silo Creativo S.L.